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Sample Case Study

 

Global Corrective Action System for large corporations

Company Profile:

  • A major producer of electronics and computer accessories

  • Has over 130 suppliers from areas around the globe

  • Several facilities also located in the US, UK, and Australia

Issues:

  • Prior to employing QIT Corrective Action Management System, Company A employed a MS Access based CAR system

  • Entailed very long paper trails

  • Prolonged communications and an inconsistent process flow

Details...

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Customer Complaints/Nonconformance Management System for international businesses

Company Profile:

  • A major US household product  manufacturer

  • Has 8 manufacturing facilities in China

  • Two Call Centers in the US and UK

  • 150 OEM suppliers in China Mainland, Taiwan, Hong Kong and Malaysia

Issues:

  • QA Dept. issued 100- 150 CARs internally and to OEM suppliers yearly to resolve customer/consumer complaints

  • Most of the issues were being resolved in a 60-90 day period. Some of the issues were falling through the cracks

  • Although most of the issues were reported resolved, customer returns with similar failure modes were found again and again

  • Prior to employing QIT Customer Complaint Management system, the company used a database designed around Lotus Note to management customer complaints

  • Very long paper trails

  • Prolonged communications and an inconsistent process flow

Details...

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Global Supplier Chain Management System for OEM/ODM businesses

Company Profile:

  • Hardware supplier

  • Has a engineering development center in Germany

  • Has more than 120 suppliers in Asia

  • Has thousands types of products

Issues:

  • It was very difficult for the Engineer Dept. in Germany to control all the inspection standards and communicate with the Asian inspection team on engineering changes

  • The inspection team in Shanghai, China found it difficult to use up-to-date inspection standards

  • Too much manual data manipulation for all inspection records

  • Unacceptable and lengthy problem solving cycle and deviation approval process

Details...

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Corrective Action System for small businesses

Company Profile:

  • A chemical  producer

  • Has one manufacturing plant in the US and one in Latin America

Issues:

  • QA Engineers issued 30 CARs internally and 10 CARs to suppliers every year

  • Limited resources for  quality and ISO9000 activities

  • Difficult to track and share supplier performance for two different locations

Details...

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Safety Audit Management System for air carriers

Company Profile:

  • A major US air carrier

  • Has many hubs and crew-bases around the country

Issues:

  • Safety Manager issued more than 60 CARs each year, and used a manual tracking system to handle all CARs

  • Lots of the CARs were lost track due to:

    • large system coverage and limited resources

    • inept feedback and follow-up process

    • no prioritization system for CARs

Details...

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Safety Management System for small businesses/hospitals

Company Profile:

  • Hospital/Clinic

  • A fertility center in Australia that has been our client since 2002

  • Has evolved from a one facility operation to three facilities over a three-year period

Issues:

  • The growing need of having to manage all corrective actions from three different locations

  • Needed to track all issues on a simple platform

  • Needed to have a knowledge base of all issues and have new employees learn from those previous issues

Details...

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